Terms & Conditions

1. Definitions

In these terms: Ruiter en Schild means the service provider, Dutch Chamber of Commerce (KvK) 75939894, VAT number NL003027332B27, based in the Netherlands; client means the individual or legal entity entering into an agreement with Ruiter en Schild;agreement means the arrangement between Ruiter en Schild and the client regarding the supply and installation of equipment and/or services.

2. Applicability

These terms apply to all quotes, agreements and work carried out by Ruiter en Schild, unless agreed otherwise in writing. Any purchasing or other terms of the client are explicitly rejected.

3. Quotes

Quotes from Ruiter en Schild are non-binding and valid for 14 days unless stated otherwise. An agreement is formed once the client accepts the quote in writing (or by email). Examples, estimates and coverage plans shown are indicative and may be adjusted after a site visit.

4. Pricing

Prices are agreed in writing in advance in the quote unless stated otherwise. Additional work not included in the original quote is discussed with the client beforehand and invoiced separately.

5. Performance

Ruiter en Schild carries out the agreement to the best of its ability. Any stated planning or turnaround time is an estimate, not a strict deadline, unless explicitly agreed in writing. The client ensures Ruiter en Schild has timely access to the property and that any required facilities (power, internet connection) are available.

6. Warranty

Supplied equipment is covered by the manufacturer's warranty. For installation work, Ruiter en Schild provides a 24-month warranty on the correct functioning of the installation as delivered, unless stated otherwise in the quote. This warranty is voided by damage from improper use, changes made by third parties, or force majeure (such as lightning strikes or power surges).

7. Liability

Ruiter en Schild is only liable for direct damage resulting from an attributable failure in the performance of the agreement, up to a maximum of the invoice amount for the relevant job. Ruiter en Schild is not liable for indirect damage, including consequential damage, lost profit, or damage from misuse of the delivered system by the client or third parties.

8. Retention of title

Delivered equipment remains the property of Ruiter en Schild until the client has met all payment obligations.

9. Payment

Invoices are paid within 14 days of the invoice date, unless agreed otherwise. If this term is exceeded, the client is in default by operation of law and Ruiter en Schild is entitled to charge statutory interest and reasonable collection costs.

10. Camera surveillance and regulation

The client is responsible for the lawful use of installed cameras and access systems, including compliance with GDPR/AVG and any notification requirements. Ruiter en Schild advises on this to the best of its knowledge, but this responsibility lies with the client as administrator of the system.

11. Force majeure

Ruiter en Schild is not required to fulfil an obligation if prevented by force majeure, including but not limited to: supplier disruptions, transport issues, and government measures.

12. Complaints

Complaints about the performance of the agreement must be reported in writing as soon as possible, and no later than 7 days after discovery, to info@ruiterenschild.nl.

13. Governing law

Dutch law applies to all agreements with Ruiter en Schild. Disputes are resolved through mutual consultation where possible, and otherwise submitted to the competent court in the Netherlands.